Frequently Asked Questions

Overview
WHAT IS MADRINAS COFFEE?

Madrinas offers you an all-natural way to fuel your day. We encourage our community to make the switch from chemically chargedenergy drinks to #coffee4fuel. Our goal is to have a coffee for everyone! From our classic Whole Bean Coffees, to our delicious Cold Brew Coffees, and our innovative Green Coffee Fuelers, wherever you are in your coffee journey, we’ve got you covered.

WHAT IS #COFFEE4FUEL?

#COFFEE4FUEL is the mission of Madrinas. It's our promise to use only simple, all-natural ingredient to elevate your caffeine game for the boost you need to go all day. We are a coffee company through and through.

WHAT IS #COFFEE4FUEL REWARDS, AND HOW DOES IT WORK?

#COFFEE4FUEL REWARDS is our loyalty program! Click the#COFFEE4FUEL REWARDS button on madrinascoffee.com website in the bottom left-hand corner & create an account! Make sure you are logged in before every purchase you make to earn Coffee Cash!

Once you’ve earned enough Coffee Cash you can either trade them in for discounts or FREE products. Keep in mind only one promo code can be used per order!

IS MADRINAS MORE EXPENSIVE THAN OTHER ENERGY DRINKS/ COFFEE DRINKS?

Want a deal? Be sure to use code: COFFEEHEAD for 20% off! With this discount, our Green Coffee Fuelers are $0.79/serving and our Cold Brew Powders are $1.99 per serving which is less expensive than your local coffee shop with up to 3x the caffeine!

WHAT MAKES MADRINAS COLD BREW DIFFERENT?

Our Cold Brew Coffee is a great source of all-natural energy with a delicious coffee taste. Each of our Cold Brew Coffee powders are a blend of coffee combined with unique all-natural flavors for a decadent taste you can’t resist.

HOW MUCH CAFFEINE IS IN ONE SERVING OFMADRINAS?

Whole Bean Coffee – average 8oz cup will be about 90mg*

Cold Brew Coffee - 182mg to 200mg

Green Coffee Fuelers - 190mg

*Brewing methods will vary the amount of caffeine per serving

HOW MUCH CAFFEINE CAN I HAVE PER DAY?

The U.S. Food and Drug Administration (FDA)recommends that adults over the age of 18 consume no more than 400mg of caffeine per day and no more than 200mg in one serving. You can safely consume up to two servings of our powdered products, and four servings of our whole bean in a day.

WHAT PRODUCTS FIT WITH MY DIETARY NEEDS?

Low Sugar:Green Coffee Fuelers & Whole Bean Coffee Product Lines

Sugar Free:Whole Bean Coffee Product Line

Gluten Free:All of Madrinas Coffees are!

Dairy Free/Vegan:Green Coffee Fuelers & Whole Bean Coffee Product Lines

Be sure to check back often, as we are always innovating and already have something in the works we think you will love!

WHERE CAN I BUY MADRINAS?

Madrinas is only available for purchase on www.madrinascoffee.com.

HOW QUICKLY WILL MY ORDER SHIP?

We make every effort to get your order to you as quickly as possible. We ship orders out Monday through Friday, excluding holidays, and no orders are shipped on the weekends. Orders will be processed and shipped out in2-3 business days from the date placed.

Please note: During high-volume season(s), orders may take longer to process. Please allow for 5-10 business days for order processing during the holidays. Once your order has shipped, you will receive a shipment confirmation e-mail with tracking. Please allow 1-2 business day a for the tracking to update

HOW CAN I CANCEL OR CHANGE MY ORDER?

We are unable to edit orders and order contents once they are processed. If your order has not been processed, we will happily cancel & refund your order. Shoot us an email atsupport@madrinascoffee.comif you have any further questions

WHAT DO I DO IF MY PACKAGE WAS MARKED AS DELIVERED, BUT I CANNOT FIND IT?

If your package was marked "delivered" but you still haven't received it, or you are unable to locate it, here is what we suggest:

• Delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake and should arrive the following day.

• Contact your local USPS post office or FedEx support. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package and ask for the details of that day's delivery. USPS is used to these questions and will generally provide helpful information.

• If the package still does not show up, please file a claim with the carrier. Madrinas cannot reimburse OR re-ship orders that were misdelivered by the post office or stolen from a property. Thank you for understanding!

DO YOU SHIP INTERNATIONALLY?

Yes! Buyers are responsible for paying any additional costs including duties, taxes, and custom clearance fees. We are continually working on ways to decrease our international shipping charges, but we are happy to be able to offer #coffee4fuel all over the world. Please note that many countries have a restriction on importing milk products. Madrinas Coffee products may be restricted in your country, and therefore may be held at customs and/or barred from entering the country.

Please check the restrictions in your country before placing an order. Please note that due to COVID-19, many countries are restricting imports.

Please review countries to which service has been suspended or partially suspended, as well as countries that are delaying shipments and imports. International shipments may take an additional 5-6 weeks for final delivery. Please check with your country's customs or border agency to determine whether or not they are accepting imports prior to placing an order with madrinascoffee.com. By placing an order, you agree to take responsibility if the package is barred from entering the country. Any orders that are stopped at customs due to a dairy or COVID restriction will not be reshipped or refunded. Please reach out to support@madrinascoffee.com with any questions?

WHAT IS A MADRINAS SUBSCRIPTION?

f you’re looking to get your Madrinas Coffee on the reg, sign up for a subscription! Select your favorite product and set how often you want to receive it, and we’ll ensure that it is shipped right to your door!*

To set your subscription frequency, quick select our subscribe button to have your favorite coffee delivered to your door monthly! If you need more flexibility, customize your frequency directly from the product page of your favorite product and choose from once a week to every 6weeks!

*Limited Edition flavors are not available forsubscription.

HOW DO I CHANGE OR CANCEL MY MADRINAS SUBSCRIPTION?

To cancel your existing subscription please go to https://madrinascoffee.com/account/login. This will bring you to our customer log in page. From here you can login with the email you used to place your order and make changes or cancel your subscription. If your next subscription order has already been processed, we are unable to cancel the individual order.

HOW DO I SUPPORT MY FAVORITE MADRINAS CONTENT CREATOR?

Madrinas is lucky to be partnered with numerous content creators and their channels. To place an order using your creator's discount code, go to the checkout page and enter their code in the box marked“Discount Code” and click “Apply.” After that, the discount will be applied to your order.

I'M A CONTENT CREATOR. HOW CAN I WORK WITH MADRINAS, AND WHAT ARE THE BENEFITS OF A PARTNERSHIP?

Madrinas is a proud provider of all-natural energy to Content Creators worldwide! We encourage communities to put down artificial & chemically charged energy drinks & make the switch to Madrinas Coffee! If you're a Content Creator on Twitch, YouTube, TikTok, or anywhere in the digital world, or know someone who is, you can learn more about our Coffee Crew Program and apply using this link: https://madrinascoffee.com/pages/coffeecrew

You trust us to provide your community with the best product possible, and we strive to provide the best partnerships possible. Our goal is to support your channel, spread positive vibes, and fuel your community with Madrinas. Other perks of the program include free coffee each month, meeting other creators in our program, trying new flavors before they're released, a custom discount code, custom graphics, royalties, and more!

WHAT IF I HAVE A QUESTION YOU DIDN’T ANSWER?

Don’t hesitate to reach out to our Customer Support Team atsupport@madrinascoffee.com. Our Customer Support Team is available Monday through Friday. All inquiries will receive a response within 24-48 business hours.

Green Coffee Fueler
WHAT IS GREEN COFFEE?

Believe it or not, the coffee bean that is widely grown throughout the world is the seed of a coffee cherry. When beans are harvested, they're green and flavorless. Coffee Beans don't take on their brown hue and roasty, bold flavor (that is normally associated with coffee) until after they've gone through the roasting process.

WHAT IS A GREEN COFFEE FUELER?

It’s clean caffeine from green (unroasted) coffee beans – without the coffee taste – for all-natural energy. Even better, it’s got refreshing fruity flavors with low sugar and low calories.  If you don’t like the traditional coffee taste but still want a clean source of energy, Green Coffee Fuelers are for you!

Whole Bean
IS MADRINAS WHOLE BEAN COFFEE FLAVORED?

The answer to that is no! We’ve never flavored our coffee and never will. The flavors are natural characteristics inherent to the coffee beans!

The coffee flavor notes you see on our bags are quick guides to the aromas and tastes you will find while brewing and sipping that coffee. A flavor note is determined based on the region in which the coffee beans are grown

HOW DO I ENJOY WHOLE BEAN COFFEE?

If you are new to the Whole Bean Coffee world and need help- the Madrinas Team put together a list of different brewing methods to make you the next all-star barista! Our Coffee Beans are only available in Whole Bean - if you don't have one, you will need a grinder! Whole Bean Coffee gives you the opportunity to make your cup of coffee the way you like it best! See below for brewing methods:

Traditional Coffee Maker:The easiest way to brew hot coffee is by using a typical coffee maker - Just set it and forget it!(But don’t forget coffee filters!)

Cold Brew:If you love cold brew (and have some extra time on your hands) try using a Cold Brew Coffee Maker! Cold Brew is made without heat, which creates lower acidity for a smoother, naturally sweet taste.

French Press:If you like your coffee strong with more body, use a French Press! French Press allows you to make a cup of coffee to your individual taste. You can vary the amount of time that the coffee grounds are steeped, the type and size of grounds used, and the temperature of the water.

Pour Over:Pour Over brewing can create a more flavorful cup of coffee. The slower the water filters through the grounds, the more flavor that is extracted. If you want the prefect temperature water for your Pour Over or French Press, we recommend getting an electric kettle!

K-Cups:If you currently use k-cups & a Keurig - we recommend grinding up our Whole Beans and using a reusable k-cup in your Keurig!