Frequently Asked Questions

Order
ORDER ERROR

While this does not happen often, please contact our support and provide your order number, list of missing or incorrect item(s), and photos of the packing slip and box your order arrived in. This will allow our support team to document this instance and assist you in the best way possible.

DAMAGED ORDER

Please contact our support and provide your order number and photos of the packing slip, any visible damage on the box your order arrived in, and any visible damage to the product. This will allow us to assist in the best way possible and document this instance for the chosen carrier.

Please note: We do not cover damage caused by normal wear and tear, accident, improper use or cleaning, or non-standard usage to the Gear we sell.

CAN I CANCEL OR EDIT MY ORDER?

We are unable to edit orders and order contents once they are processed. If your order has not been processed, we will happily cancel & refund your order. Please contact our support if you have any further questions.

CAN I RETURN MY ORDER OR GET A REFUND?

We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion. This includes but is not limited to: Buy 1 Get 1 Free sales and discount codes greater than 20%

If you would like to return your product for a refund:

1. Product(s) must be unopened and in its original condition, as we are unable to accept opened products due to food safety reason.

2. Product(s) must have been purchased directly from madrinascoffee.com

3. Product(s) must be returned in all original packaging, accessories, and packing slip.

Customer is responsible for return shipping cost, which must be an insured and traceable shipping method. Returns must be postmarked within 2 weeks of delivery stated on tracking information. Refunds will be issued back to the original form of payment used. This includes gift cards. We cannot refund another form of payment if a gift card was used at checkout. Please feel free to reach out to ourcustomer serviceif you have any additional questions.

Please note: Shipping and handling costs are not eligible for refunds.

HOW DO I CHANGE OR CANCEL MY MADRINAS SUBSCRIPTION?

To cancel your existing subscription please go to your account login. This will bring you to our customer log in page. From here you can login with the email you used to place your order and make changes or cancel your subscription. If your next subscription order has already been processed, we are unable to cancel the individual order.

Shipping
PROCESSING TIME

We make every effort to get your order to you as quickly as possible. We ship orders out Monday through Friday, excluding holidays, and no orders are shipped on the weekends. Orders will be processed and shipped out in 3-5 business days from the date placed. Once your order has shipped, you will receive a shipment confirmation e-mail with tracking. Please allow 1-2 business days for the tracking to update.

Please note: During high-volume seasons, large sales, or new product launches, orders may take up to 10 business days to process.

DOMESTIC SHIPPING

While dependent on the speed of shipping chosen at checkout, domestic shipments typically arrive within one week after the order has been processed. However, our control is limited once an order leaves our facility. We have little to no control over the chosen carrier once they pick up the package. We are reliant on our carriers for all tracking and delivery updates.

Please note: Domestic shipments may take up to 3 weeks for final delivery.

INTERNATIONAL SHIPPING

We do ship internationally. Buyers are responsible for paying any additional costs including duties, taxes, and custom clearance fees. We are continually working on ways to decrease our international shipping charges, but we are happy to be able to offer #coffee4fuel all over the world. Check with your country's customs or border agency to determine whether or not they are accepting imports prior to placing an order with madrinascoffee.com. By placing an order, you agree to take responsibility if the package is barred from entering the country. Any orders that are stopped at customs due to a dairy or COVID restriction will not be reshipped or refunded. Please reach out to our support with any questions!

Please note: International shipments may take up to 10 weeks for final delivery.

INCORRECT ADDRESS / RETURNED TO SENDER

If a package is returned to us due to an incorrect address, the address is incomplete, it is marked "unclaimed" or “return to sender,” or it has been deemed undeliverable for any reason by the final mail carrier, please notify our support to receive a refund of your product cost total. Once the package has been delivered back to us, our team will process it and refund the subtotal of your order. We are not able to refund the shipping cost.

Please note: We are not responsible if your order gets delivered to the wrong address. Please double-check that you have provided the correct shipping address and information.

LOST OR STOLEN PACKAGES

If your package was marked "delivered" but you still haven't received it, or you are unable to locate it, here is what we suggest:

Delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake and should arrive the following day.

Contact your local USPS post office or FedEx support. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package and ask for the details of that day's delivery. USPS is used to these questions and will generally provide helpful information.

If the package still does not show up, please file a claim with the carrier. Madrinas cannot reimburse OR re-ship orders that were misdelivered by the post office or stolen from a property. Thank you for understanding!

Products
WHAT IS A GREEN COFFEE FUELER?

It’s clean caffeine from green (unroasted) coffee beans – without the coffee taste – for all-natural energy. Even better, it’s got refreshing fruity flavors with low sugar and low calories.  If you don’t like the traditional coffee taste but still want a clean source of energy, Green Coffee Fuelers are for you!

WHAT MAKES MADRINAS COLD BREW DIFFERENT?

Our Cold Brew Coffee is a great source of all-natural energy with a delicious coffee taste. Each of our Cold Brew Coffee powders are a blend of coffee combined with unique all-natural flavors for a decadent taste you can’t resist.

WHAT IS GREEN COFFEE?

Believe it or not, the coffee bean that is widely grown throughout the world is the seed of a coffee cherry. When beans are harvested, they're green and flavorless. Coffee Beans don't take on their brown hue and roasty, bold flavor (that is normally associated with coffee) until after they've gone through the roasting process.

HOW DO I ENJOY WHOLE BEAN COFFEE?

If you are new to the Whole Bean Coffee world and need help- the Madrinas Team put together a list of different brewing methods to make you the next all-star barista! Our Coffee Beans are only available in Whole Bean - if you don't have one, you will need a grinder! Whole Bean Coffee gives you the opportunity to make your cup of coffee the way you like it best! See below for brewing methods:

Traditional Coffee Maker: The easiest way to brew hot coffee is by using a typical coffee maker - Just set it and forget it! (But don’t forget coffee filters!

Cold Brew: If you love cold brew (and have some extra time on your hands) try using a Cold Brew Coffee Maker! Cold Brew is made without heat, which creates lower acidity for a smoother, naturally sweet taste.

French Press: If you like your coffee strong with more body, use a French Press! French Press allows you to make a cup of coffee to your individual taste. You can vary the amount of time that the coffee grounds are steeped, the type and size of grounds used, and the temperature of the water.

Pour Over: Pour Over brewing can create a more flavorful cup of coffee. The slower the water filters through the grounds, the more flavor that is extracted. If you want the prefect temperature water for your Pour Over or French Press, we recommend getting an electric kettle.

K-Cups: If you currently use k-cups & a Keurig - we recommend grinding up our Whole Beans and using a reusable k-cup in your Keurig!

Nutrition
HOW MUCH CAFFEINE IS IN ONE SERVING OF MADRINAS

Whole Bean Coffee – average 8oz cup will be about 90mg*‍

Cold Brew Coffee - 182mg to 200mg‍

Green Coffee Fuelers - 190mg‍

*Brewing methods will vary the amount of caffeine per serving

HOW MUCH CAFFEINE CAN I HAVE PER DAY?

The U.S. Food and Drug Administration (FDA) recommends that adults over the age of 18 consume no more than 400mg of caffeine per day and no more than 200mg in one serving. You can safely consume up to two servings of our powdered products, and four servings of our whole bean in a day.

WHAT PRODUCTS FIT WITH MY DIETARY NEEDS?

Low Sugar: Green Coffee Fuelers & Whole Bean Coffee Product Lines‍

Sugar Free: Whole Bean Coffee Product Line‍

Gluten Free: All of Madrinas Coffees are!‍

Dairy Free/Vegan: Green Coffee Fuelers & Whole Bean Coffee Product LinesBe sure to check back often, as we are always innovating and already have something in the works we think you will love!

General
WHAT IS MADRINAS COFFEE?

Madrinas offers you an all-natural way to fuel your day. We encourage our community to make the switch from chemically charged energy drinks to #coffee4fuel. Our goal is to have a coffee for everyone! From our classic Whole Bean Coffees, to our delicious Cold Brew Coffees, and our innovative Green Coffee Fuelers, wherever you are in your coffee journey, we’ve got you covered.

WHAT IS #COFFEE4FUEL?

#COFFEE4FUEL is the mission of Madrinas. It's our promise to use only simple, all-natural ingredient to elevate your caffeine game for the boost you need to go all day.

WHAT IS #COFFEE4FUEL REWARDS, AND HOW DOES IT WORK?

#COFFEE4FUEL REWARDS is our loyalty program! Click the #COFFEE4FUEL REWARDS button on madrinascoffee.com website in the bottom left-hand corner & create an account! Make sure you are logged in before every purchase you make to earn Coffee Cash!

Once you’ve earned enough Coffee Cash you can either trade them in for discounts or FREE products. Keep in mind only one promo code can be used per order!

IS MADRINAS MORE EXPENSIVE THAN OTHER ENERGY DRINKS/ COFFEE DRINKS?

Want a deal? Be sure to use code: COFFEEHEAD for 20% off! With this discount, our Green Coffee Fuelers are $0.79/serving and our Cold Brew Powders are $1.99 per serving which is less expensive than your local coffee shop with up to 3x the caffeine!

WHERE CAN I BUY MADRINAS?

Madrinas is available for purchase on www.madrinascoffee.com and Amazon!

WHAT IS A MADRINAS SUBSCRIPTION?

If you’re looking to get your Madrinas Coffee on the regular, sign up for a subscription! Select your favorite product and set how often you want to receive it, and we’ll ensure that it is shipped right to your door!*

To set your subscription frequency, quick select our subscribe button to have your favorite coffee delivered to your door monthly! If you need more flexibility, customize your frequency directly from the product page of your favorite product and choose from once a week to every 6 weeks!

*Limited Edition flavors are not available for subscription.

HOW DO I SUPPORT MY FAVORITE MADRINAS CONTENT CREATOR?

Madrinas is lucky to be partnered with numerous content creators and their channels.

Desktop: To place an order using your creator's discount code, go to the checkout page and enter their code in the box marked “Discount Code” and click "Apply." After that, the discount will be applied to your order.

Mobile: To place an order using your creator's discount code; go to the checkout page, click "Show order summary" at the top of the screen, enter their code in the box marked “Discount Code," and click the arrow. After that, the discount will be applied to your order.

I'M A CONTENT CREATOR. HOW CAN I WORK WITH MADRINAS, AND WHAT ARE THE BENEFITS OF A PARTNERSHIP?

Madrinas is a proud provider of all-natural energy to Content Creators worldwide! We encourage communities to put down artificial & chemically charged energy drinks & make the switch to Madrinas Coffee! If you're a Content Creator on Twitch, YouTube, TikTok, or anywhere in the digital world, or know someone who is, you can learn more about our Coffee Crew Program and applyhere.You trust us to provide your community with the best product possible, and we strive to provide the best partnerships possible. Our goal is to support your channel, spread positive vibes, and fuel your community with Madrinas. Other perks of the program include free coffee each month, meeting other creators in our program, trying new flavors before they're released, a custom discount code, custom graphics, royalties, and more!

ADDITIONAL QUESITONS?

Don’t hesitate to reach out to our Customer Support Team at support@madrinascoffee.com. Our Customer Support Team is available Monday through Friday. All inquiries will receive a response within 24-48 business hours.