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SHIPPING

Please note that USPS is experiencing extreme delays. Orders shipped via USPS may take several weeks for final delivery. At this time, we are unable to offer refunds or reshipments for orders shipped via USPS. We recommend choosing an alternate carrier at checkout if possible.


DO YOU SHIP INTERNATIONALLY?

Yes! Buyers are responsible for paying any additional costs including duties, taxes, and custom clearance fees. We are continually working on ways to decrease our international shipping charges, but we are happy to be able to offer #Coffee4Fuel all over the world.

Please note that many countries have a restriction on importing milk products. Madrinas Coffee products may be restricted in your country, and therefore may be held at customs and/or barred from entering the country. Countries who may have restrictions on food products and/or dairy products are as follows: Austria, Australia, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, South Korea, Spain, Sweden, and the United Kingdom.

By ordering a dairy product to be imported to a country that has ingredient restrictions, you agree to take responsibility if the package is barred from entering the country. A reshipment will not be available if your order is confiscated at your country’s border. Please reach out to support@madrinascoffee.com for additional information or questions!

Please note that due to COVID-19, many countries are restricting imports. Please review countries to which service has been suspended or partially suspended as well as countries that are delaying shipments and imports. International shipments may take an additional 5-6 weeks for final delivery.

Please check with your country's customs or border agency to determine whether or not they are accepting imports prior to placing an order with madrinascoffee.com. Any orders that are stopped at customs in these countries will not be reshipped or refunded. Please reach out to support@madrinascoffee.com with any questions!

HOW LONG DOES IT TAKE TO SHIP?

We make every effort to get your order to you as quickly as possible. Most orders ship in 2-4 business days from when order was placed. We ship Monday through Friday, excluding holidays. No orders are shipped on the weekends. Orders may take longer to process during the holidays.

Once your order has shipped, you will receive a shipment confirmation e-mail with tracking. Please allow 1 business day for the tracking to update.

ALL OTHER RELATED SHIPPING QUESTIONS:

Please review our FAQ page or send an email to support@madrinascoffee.com