SHIPPING
Yes! Buyers are responsible for paying any additional costs including duties, taxes, and custom clearance fees. We are continually working on ways to decrease our international shipping charges, but we are happy to now be able to offer our fuel all over the world!
Check out: https://madrinascoffee.com/pages/international to find the best Madrinas Coffee option for you!
HOW LONG DOES IT TAKE TO SHIP?
All orders will ship within 3 business days (72 business hours) after the order is placed. No orders are shipped on holidays or weekends, even Madrinas Coffeeheads needs some time to unwind. If any items are ordered with our FUEL BOX, the order will not be sent out until the FUEL BOX is sent out.
Holiday Shipping 2018: Due to high volume, orders could take up to 1-3 weeks to ship. Hang Tight! It'll be worth the wait!
If for whatever reason you are not pleased with your purchase of Madrinas Coffee, we encourage you to chat with us about it! However, because we sell a food-grade product, we cannot accept returns. Please reach out to us at support@madrinascoffee.com so we can make your experience a positive one in any way we can!
WHEN DOES THE FUEL BOX SHIP?
We close orders for each upcoming FUEL BOX on 30th of every month, FUEL BOX ships out within a week from that day. All items ordered with the FUEL BOX will not ship until the FUEL BOX ships. If you would like any items before the ship date of the FUEL BOX, please place a separate order.
FOR ‘NON-COFFEE’ ITEMS:
If for whatever reason you are not pleased with your purchase of Madrinas merchandise (anything that isn’t coffee), we encourage you to chat with us about a return or exchange within the 30 days following the purchase date! You can help to begin this process by e-mailing your name, order number, and reason for return/exchange to support@madrinascoffee.com, we will be happy to help you!