SHIPPING

Yes! It’s a new thing! Buyers are responsible for paying any additional costs including duties, taxes, and custom clearance fees. We are continually working on ways to decrease our international shipping charges, but we are happy to now be able to offer #Coffee4Fuel all over the world.

Please note that many countries have a restriction on importing milk products. Madrinas Coffee products may be restricted in your country, and therefore may be held at customs and/or barred from entering the country. Countries who may have restrictions on food products and/or dairy products are as follows: Austria, Australia, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, South Korea, Spain, Sweden, and the United Kingdom.

By ordering a dairy product to be imported to a country that has ingredient restrictions, you agree to take responsibility if the package is barred from entering the country. A reshipment will not be available if your order is confiscated at your country’s border. Please reach out to support@madrinascoffee.com for additional information or questions!

We make every effort to get your order to you as quickly as possible. Most orders ship in 2-3 business days from when order was placed. We ship Monday through Friday, excluding holidays. No orders are shipped on the weekends. Sometimes, during high volume season(s), orders may take longer to process.

Once your order has shipped, you will receive a shipment confirmation e-mail with tracking. Please allow 1 business day for the tracking to update.

If for whatever reason you are not pleased with your purchase of Madrinas merchandise (anything that isn’t coffee), we encourage you to chat with us about a return or exchange within the 30 days following the purchase date. You can help to begin this process by e-mailing your name, order number, and reason for return/exchange to support@madrinascoffee.com. We will do our very best to square things away.