Hey there! Have a question? Check out our FAQ below!
If you aren't able to find your answer here, email email@example.com. Please use the email address that correlates with your order!
Please note that due to COVID-19, many countries are restricting imports. Please review countries to which service has been suspended or partially suspended as well as countries that are delaying shipments and imports. International shipments may take an additional 5-6 weeks for final delivery.
Please check with your country's customs or border agency to determine whether or not they are accepting imports prior to placing an order with madrinascoffee.com. Any orders that are stopped at customs in these countries will not be reshipped or refunded. Please reach out to firstname.lastname@example.org with any questions!
WHAT IS #COFFEE4FUEL?
#COFFEE4FUEL® is Madrinas Coffee.
#COFFEE4FUEL® is about having a healthier option for fueling our bodies and our lives.
Fuel for the grind. Fuel for the world.
WHAT DOES 'COLD BREW' MEAN AND HOW IS IT DIFFERENT?
Cold Brew refers to the way that our coffee is brewed. Rather than mixing with hot water, Cold Brew coffee is brewed cold and never heated. It also goes through a slow-drip process lasting for 12 hours. This allows the coffee to be less acidic, easier on your stomach and more caffeinated.
Fair Trade! Madrinas Coffee is a Fair Trade coffee company. Being a Fair Trade company encourages environmental sustainability, as well as ensures that the people involved in production were treated and compensated fairly, which promotes sustainable farming. We source Fair Trade, specialty coffee through our importer partners, and work diligently to confirm quality, growing conditions, and certification. Madrinas Coffee is always specialty grade coffee, sourced from high altitude growing zones in Colombia and Mexico. Either conventional crop or fair trade organic, our coffees are on par with the finest award winning roasters and cafes around the world.
DOES MADRINAS COFFEE HAVE SOCIAL MEDIA?
WHAT IS #COFFEE4FUEL REWARDS & HOW DOES IT WORK?
#COFFEE4FUEL REWARDS is our loyalty program! Click the #COFFEE4FUEL REWARDS button on madrinascoffee.com website in the bottom right hand corner & create an account! Make sure you are logged in before every purchase you make to earn Madrinas Miles! You can redeem your miles once you hit a Madrinas Mile Marker & receive rewards for being a loyal customer. You can also save your miles to earn even bigger rewards, or refer a friend to Madrinas to earn more rewards! Keep in mind only one promo code can be used per order!
I'M A CONTENT CREATOR. HOW CAN I WORK WITH MADRINAS?
Madrinas Coffee provides all natural energy to Content Creators worldwide!
We encourage communities to put down artificial & chemically charged energy drinks & make the switch to Madrinas Coffee!
Apply to the Madrinas Coffee Streamer Program here: https://madrinascoffee.com/pages/streamerprogram
WHERE CAN I FIND MADRINAS COFFEE?
If you live in the United States, you can order Madrinas Cold Brew on Amazon with Amazon Prime!
INTERNATIONAL SHIPPING DETAILS
Yes! Yes, we do! International orders are shipped via DHL and can take 2-10 weeks for final delivery. Certain countries are subject to longer transit times. Any customs fees, taxes, or other import fees are the responsibility of the recipient and are not included in original purchase/shipping costs.
We are continually working on ways to decrease our international shipping charges, but we are happy to now be able to offer our fuel all over the world.
HOW QUICKLY WILL MY ONLINE ORDER SHIP?
We make every effort to get your order to you as quickly as possible. Most orders ship in 2-3 business days from when your order was placed. We ship Monday through Friday, excluding holidays. No orders are shipped on the weekends.
Please note: During high volume season(s), orders may take longer to process. Please allow for 5-10 business days for order processing during the holidays.
Once your order has shipped, you will receive a shipment confirmation e-mail with tracking. Please allow 1 business day for the tracking to update.
HOW DO I CANCEL MY ORDER?
If your order has not been processed, we will happily cancel & refund your order. However, if your order has been processed, we are unable to cancel the order as it is on its way to you!
Shoot us an email at email@example.com if you have any further questions!