bag notification image

Item added to your cart

View Cart

Madrinas Coffee FAQ's

WHAT IS #COFFEE4FUEL

#COFFEE4FUEL® is Madrinas Coffee.

#COFFEE4FUEL® is about having a healthier option for the adventures and tasks that we complete and take on everyday.

Fuel for the trails. Fuel for the grind. Fuel for the world.

WHAT DOES 'COLD BREW' MEAN AND HOW IS IT DIFFERENT?

Cold Brew refers to the way that our coffee is brewed. Rather than mixing with hot water, Cold Brew coffee is brewed cold and never heated. It also goes through a slow-drip process lasting for 12 hours. This allows the coffee to be less acidic, easier on your stomach and more caffeinated.

HOW DO I CANCEL MY ORDER?

If your order has not been processed, we will happily cancel & refund your order. However, if your order has been processed, we are unable to cancel the order as it is on its way to you!

Shoot us an email at support@madrinascoffee.com if you have any further questions!

DO YOU SHIP INTERNATIONALLY?

Yes! Yes, we do! International orders are shipped via DHL and can take 2-10 weeks for final delivery. Certain countries are subject to longer transit times. Any customs fees, taxes, or other import fees are the responsibility of the recipient and are not included in original purchase/shipping costs.

We are continually working on ways to decrease our international shipping charges, but we are happy to now be able to offer our fuel all over the world.

HOW QUICKLY WILL MY ONLINE ORDER SHIP? 

We make every effort to get your order to you as quickly as possible. We ship Monday through Friday, excluding holidays. No orders are shipped on the weekends.

Please note: During high volume season(s), orders may take longer to process. Please allow for 5-10 business days for order processing starting Tuesday, November 26th, 2019.

Once your order has shipped, you will receive a shipment confirmation e-mail with tracking. Please allow 1 business day for the tracking to update.

FAIR...WHAT?

Fair Trade! Madrinas Coffee is a Fair Trade coffee company. Being a Fair Trade company encourages environmental sustainability, as well as ensures that the people involved in production were treated and compensated fairly, which promotes sustainable farming. We source Fair Trade, specialty coffee through our importer partners, and work diligently to confirm quality, growing conditions, and certification. Madrinas Coffee is always specialty grade coffee, sourced from high altitude growing zones in Colombia and Mexico. Either conventional crop or fair trade organic, our coffees are on par with the finest award winning roasters and cafes around the world.

CAN YOU TELL ME MORE ABOUT THE INGREDIENTS YOU USE?

Fair Trade Organic Coffee Beans: We source our coffee beans from high altitude Fair Trade farms in Colombia and Mexico.
 
Milk: We responsibly source our Milk from local dairy farmers in Wisconsin and Illinois. Every ounce of our Milk is Fat Free, and r-BST FREE (hormone free).
 
Pure Cane Sugar: All Madrinas Coffees are sweetened with natural, Non-GMO Cane Sugar, the least processed sweetener on the planet. Our Cane Sugar is sourced direct to us from Central America.
 
Natural Cocoa, Vanilla & Caramel: After being sourced from around the U.S. and the Americas, these ingredients are produced from local crafters.

DOES MADRINAS COFFEE OFFER A DAIRY-FREE OPTION?

Meet Fair Trade Organic Cold Brew Black. It's badass Cold Brew Black Coffee in a can. No milk. Fully vegan. Enjoy!

DOES MADRINAS COFFEE OFFER A GLUTEN-FREE OPTION?

Yes! However, our product is manufactured in a facility that manufactures other products that contain gluten.

DOES MADRINAS COFFEE HAVE SOCIAL MEDIA?

Is the sky blue?!? Follow @Madrinas on Twitter, Facebook and Instagram!

What is #COFFEE4FUEL REWARDS & how does it work?

#COFFEE4FUEL REWARDS is our loyalty program! Click the #COFFEE4FUEL REWARDS button on madrinascoffee.com website in the bottom right hand corner & create an account! Make sure you are logged in before every purchase you make to earn Madrinas Miles! You can redeem your miles once you hit a Madrinas Mile Marker & receive rewards for being a loyal customer, you can also save your miles to earn even bigger rewards! Keep in mind only one promo code can be used per order!

WHERE CAN I FIND MADRINAS COFFEE?

Madrinas Coffee is located all over! Due to being based out of the midwest, you can find us in retailers such as: Jewel Osco, Mariano's Fresh Market, Pick n Save, Whole Foods Markets, Metro Markets, Schnucks, Dierbergs, Hyvee, Quik Trip and 7-Eleven. If you’re not from the midwest, you can use our IRL store finder in order to see if we’re sold in stores near you. Craving more? You can purchase whole cases of Madrinas Coffee from our webstore or Amazon Prime!

WHAT IF I HAVE A QUESTION THAT YOU DIDN'T ANSWER?

No problem! We figured that would happen. Shoot us an email at support@madrinascoffee.com!